Why Zero Injuries Does NOT Always Mean Your Worksite is Safe

Responses to Frequently Asked Questions

The Center for Behavioral Safety often participates in professional conferences and meetings to share leading edge information regarding injury prevention, leadership, and organizational behavior more generally.  It is common in these settings to have a period of time during which participants of our sessions will ask questions.  And, there are some common ones regarding our company and our Behavior-Based Safety process.  Thus, Dr. Boyce thought it would be useful to address the top 5 questions we receive as part of our headline news.  Below are these “FAQs” and our responses.

Q. How do I know a BBS process is right for our company?

A. Our customized BBS process can reduce your injury rate by 50% in 1 year.   It can also help you sustain a good or great safety record.  Our clients representing mining, manufacturing, engineering, and construction organizations will agree that if your company has: 1) a poor safety record; 2) a safety record that is cyclical (i.e., good year followed by bad year, followed by good year, etc.); 3) safety performance that has reached a plateau (i.e., you have not seen improvement in some time); or 4) reached zero, you can benefit from BBS. 

If you remain concerned about the appropriateness of BBS for your situation, the Center for Behavioral Safety can perform an OPTIONAL comprehensive Safety Culture Assessment that will evaluate the readiness of your leadership and work culture to take on a BBS process.

Q. What does a typical Behavior-Based Safety Process and Implementation look like?

A. BBS is a continuous improvement process.  Thus, our process is designed to be flexible and dynamic– changing with the changing needs of your organization.  As a result, the Center for Behavioral Safety has implemented processes that have been in place and producing safety success for 10+ years.   

Regarding implementation, our BBS model front-loads the necessary training and then strategically programs follow-up support depending on each client’s needs.  Thus, the time commitment is greatest in the beginning.  However, we work with our clients to determine the training needs and to schedule the work such that it is least disruptive to your work processes. 

In a facility of 500 employees, it is possible to have a world-class process up and running within 4 to 6 weeks after the first on-site training session.  Moreover, there is not ever a need for you to shut down or slow down your operation in order to accomplish this.

Q. If we hire the Center for Behavioral Safety, who will do the work?

A.  Our principal, Dr. Boyce, does a lot of the implementation work himself.  Thus, don’t be surprised if you speak directly with Dr. Boyce when you contact us for an initial consultation!   In all cases, the work will be performed by an experienced Ph.D.-level psychologist.  Importantly, you will work with the same person from start to finish. 

Q. What is a typical result?  How can I be sure that the process will work?

A.  As a client of the Center for Behavioral Safety, you can expect success.  Although we cannot make guarantees, our clients will agree that the CBS process produces about a 50% reduction in injuries during the first year (and for each year the process is in place).  It is also common for facilities to see improved environmental compliance and quality and increases in production correlated with the improvements in safety.  Please ask us for a reference.

Q. How do I get started?

A.  Simply contact us for a free phone consultation.  From there, after you’re committed to moving forward with BBS, we will schedule a free 1-hour on-site presentation for key stakeholders and a brief facility walk through.  (Depending on schedules and availability, we may request reimbursement for basic travel expenses—coach air fare, hotel accommodations, and ground transportation.)

During the site visit, you can expect to meet the consultant with whom you will work for the life of your process, learn the basic philosophy of BBS, and discuss an appropriate implementation plan.  To determine training needs, the consultant will most often request some information (e.g., a summary of recordable injuries, an organizational chart, etc.) be sent to him after the site visit.  This will allow us to better customize our proposal and estimate a budget.  Your designated point of contact will then receive a written proposal within 10 days of the on-site presentation.  Once you’ve agreed to the plan and budget, the work is scheduled.   It’s that simple.

Please contact us today to see how we can help you achieve your safety  and performance improvement goals.

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