What Can You Learn from an Undercover Boss?
We are pleased to announce that Dr. Boyce’s article: You Don’t Have to Be an Undercover Boss (to know what your employees are thinking) has been published by EHS Today. Below is an excerpt from the article:
With the recent popularity of the reality television show “Undercover Boss,” I have been thinking a lot about how communication at all levels of an organization is critical to making decisions that positively will impact your company’s bottom line. And although important, I don’t want to limit this assertion only to communication from the top reaching the frontlines in an unfiltered way.
Your employees, with their real-life stories, typically make or break your safety, environmental, quality, productivity and customer service. It is for this reason that the boss who goes undercover always is so moved by the information that is shared with him or her. They experience a day in the life of the employees, who are the lifeblood of their organizations.
It is a misconception that those in positions of power only will be told things they want to hear from those subordinate to them. This does happen, but it is not a natural by-product of the relationship; it is learned behavior. And behavior is learned as a function of its consequences. Those behaviors that produce positive outcomes for the performer will be repeated and increase in frequency; those that do not will be stopped and replaced by other behaviors that do produce positive outcomes. This behavior-consequence relationship holds true for communication and is a product of the work culture that can be changed. Click here to read the full article at the EHS Today website.